🆘 Help Center

👨‍💼 School Administrator

Your role: Manage school settings, classes, staff, students, and reports.

First steps:

• Set up classes (Primary 1–6, Secondary 1–3, etc.)
• Add subjects to your curriculum
• Register teachers and assign classes
• Create time slots for daily timetables
• Build class schedules in the timetable
• Set up fee types and assign to classes
• Monitor dashboards for school overview

👨‍🏫 Teacher

Your role: Manage your classes, enter grades, mark attendance, and communicate with parents.

First steps:

• Log in and view your assigned classes
• Check your timetable and daily schedule
• Enter exam and class scores for your students
• Mark attendance daily
• Send messages to parents about student progress
• View student records and performance

👨‍👩‍👧 Parent

Your role: Monitor your child's progress, view report cards, and pay fees online.

First steps:

• Log in with your email and password
• View your child's current timetable and classes
• Check grades, attendance, and conduct reports
• Download and print report cards
• View and pay outstanding fees
• Receive and respond to teacher messages

📚 Managing Students

Add a Student: Dashboard → Students → "+ Add Student" → Fill name, email, class, parent info → Save

Bulk Import: Dashboard → Students → "Import CSV" → Upload file with student data → Verify → Confirm

View Student Records: Dashboard → Student Records → Search by name or ID → View attendance, grades, fees, conduct history

📖 Managing Subjects

Add a Subject: Dashboard → Manage Subjects → "+ Add Subject" → Enter subject name and code → Save

Assign to Classes: Dashboard → Manage Subjects → Select subject → "Assign to Classes" → Choose classes → Save

Edit Subject: Hover over subject → Click edit icon → Modify details → Save

⏰ Setting Up Timetables

Create Time Slots: Dashboard → Timetable → "Manage Time Slots" → "+ Add Slot" → Set start and end times → Save

Build Class Schedule: Dashboard → Timetable → Select class and day → Add entries (time slot + subject + teacher) → Save

View Schedule: Dashboard → Timetable → Select class → View grid layout (days × time slots)

📊 Entering Grades

Teacher View: Dashboard → Enter Scores → Select class, subject, term → Enter exam (70%) and class (30%) scores → Grades auto-calculate → Save

Parent View: Dashboard → Report Cards → Select child and term → View all grades → Download PDF

Comment: Teachers can add remarks for each student

✅ Marking Attendance

Daily Attendance: Dashboard → Mark Attendance → Select class and date → Check present/absent for each student → Save

View History: Dashboard → Attendance Records → Select class → View attendance by student or date

Generate Report: Select date range → Click "Generate Report" → View attendance percentage per student

💰 Managing Fees

Create Fee Types: Dashboard → Fees → "Define Fees" → "+ Add Fee" → Enter fee name, amount, frequency → Save

Assign to Classes: Dashboard → Fees → "Assign Fees" → Select class and fee type → Save

Track Payments: Dashboard → Fees → "Fee Payments" → View unpaid/paid status → Send payment reminders

💬 Teacher-Parent SMS

Send SMS: Dashboard → Messages → "+ New Message" → Select recipient (student's parent) → Enter SMS content → Send

View SMS History: Dashboard → Messages → View SMS History

Notifications: Both parties receive SMS delivery alerts and email notifications when supported

❌ I forgot my password. How do I reset it?

Click "Forgot Password?" on the login page. Enter your registered email address. You'll receive an email with a password reset link. Click the link and create a new password.

❌ My school subscription expired. What happens?

Your school data remains safe but access is restricted. Visit the subscription page to renew your plan. Once payment is confirmed, your account will be instantly reactivated.

❌ A teacher's grade entry isn't showing. What's wrong?

Ensure the teacher is assigned to that class for that subject. Check if the term is active. If the issue persists, ask the teacher to save again or contact support.

❌ Fees aren't appearing on the parent portal. Why?

Verify fees are assigned to the correct class and the student belongs to that class. Admin must publish fees for them to be visible to parents.

❌ I can't log in. What should I do?

Check that you're using the correct email and password. If you still can't log in, use "Forgot Password?" to reset. If the issue continues, contact support.