📚 Frequently Asked Questions (FAQ)

Find quick answers to common questions about School Manager

Getting Started

Q: How do I register my school?

Click "Register School" on the home page. Provide your school name, admin email, password, and select a payment plan. After registration, you can log in and begin configuring your school immediately.

Q: What do I do after registering?

After registration, follow these steps:
1. Log in to your school dashboard
2. Add classes (e.g., Class A, Class B)
3. Add subjects to your curriculum
4. Register teachers and assign them to classes
5. Create time slots for your timetable
6. Build your class schedules

School Management

Q: How do I add students to the system?

Go to School Dashboard → Students. Click "+ Add Student" and fill in the student's details (name, email, class, parent info). You can add multiple students at once using bulk import or one at a time.

Q: How do I create and manage subjects?

Navigate to Manage Subjects from your dashboard. Add subjects with their codes (e.g., ENG001 for English). You can then assign subjects to specific classes so teachers know which subjects they teach to each class.

Q: How do I set up my timetable?

Go to Timetable → Manage Time Slots. Create time slots (e.g., 7:00–8:10, 8:10–9:00). Then select a class and add timetable entries by choosing day, time slot, subject, and teacher. The system will display a grid view of your class schedule.

Grading & Reports

Q: How do teachers enter student grades?

Teachers log in and navigate to Enter Scores. They select their class, subject, and term, then enter exam scores (70% weight) and class scores (30% weight). The system automatically calculates final grades.

Q: How can parents view their child's report card?

Parents log in with their account and go to Report Cards. They can view and download report cards for each of their children, showing all subjects, grades, and comments.

Payments & Fees

Q: How do I manage student fees?

In the school dashboard, go to Fees → Define Fees. Create fee types (e.g., tuition, sports, lab). Then go to Assign Fees to assign fees to specific classes or students. Parents will see fees due and can pay online.

Q: What payment methods are supported?

School Manager integrates with Paystack for secure online payments. Parents and schools can pay subscription fees, tuition, and other charges via credit/debit card or mobile money (depending on your region).

Attendance & Records

Q: How do I mark attendance?

Teachers go to Mark Attendance, select their class and date, then check off present/absent for each student. The system logs attendance records and can generate reports.

Q: Can I view historical student records?

Yes. Go to Student Records to view comprehensive histories including attendance, grades, fees, and conduct. This is useful for promotions, transfers, and parent consultations.

Technical Support

Q: What if I forget my password?

On the login page, click "Forgot Password?" and follow the instructions. You'll receive an email with a reset link.

Q: How do I get technical support?

Visit our Contact page to send a message, or check the Help Center for detailed guides. Our team responds within 24 hours.